All of the orders booked on www.usamedzonline.com are shipped worldwide by reputed courier partners as FedEx, USPS, DHL & UPS. We also operate through FedEx overnight services to make sure your package is delivered to your home the very next day.
We do not work on weekends and hence if you place order on Friday after 2 PM it would be processed on Monday. It is important to note that the delivery time is subjected to shipping addresses and content of the package and the holidays.
If you do not receive the order within overnight days from the shipping date, we will reship it or issue you a full refund. If you any queries or problems, you are free to contact us anytime via live chat or mail.
Our delivery policy
As mentioned, we do not ship orders on weekends. Once your order is processed, it takes only 24-hours or one full business day to be shipped. If you do not receive your order in 2 days from the shipping date then you will get a full refund. Mode of the shipping depends on the content of the package and your shipping address.
We ensure guaranteed delivery at your doorstep. You need to sign on it. If you do not receive the order within the estimated timeframe, you need to inform this to us. We will offer you either a free reshipment from the same or different manufacturer or can issue you a full refund back.
We are quick to respond
We have a customer-centric sales team that replies to your e-mails in 24 hours. You need to go to the contact us page for making queries or can chat with us live on our website.
Our refund policy
If you do not get a package within a stipulated time period or the received package is in bad condition, we will issue a full refund or reship your order. You will be asked to send the picks of products received in a bad condition. If you think you are dissatisfied with the medicines you have received, you should inform this to us immediately and return the same in an undamaged condition. We will issue you a full refund in that condition as well.
Since we sell FDA approved medicines only, we have to adhere by their rules. Their regulations prohibit us to accept the returned medication from our customers in a bad condition so it is very important to do the repackaging of the products in a proper manner.