USA Medz Online is thoroughly committed to provide you the best quality medicines at affordable rates. Apart from that, we offer the best customer care services who are responsible for providing all the updated information on all the orders from the time you buy them online till the delivery of orders to your doorstep.


Following is a list of the cases, falling under which, customers can apply for refunds:


If you want to cancel an order from your end, do it within three hours of making the payment. Once your payment is through the three hour slot and the order is forwarded to the Shipping Department, no refunds will be issued.

Non Reception

If a customer does not receive the order within 21 days of processing the payment, customers can apply for refund. But, in the following cases we issue no refund:

  • Customer changes address
  • Customer provide us wrong address
  • Order gets delivered at the right address but there is no one to make claim.

Ineffective Products

We are a reputed online pharmacy that sells only the top notch medicines. If customers claim that the products received are ineffective, the customers can apply for refund only after notifying us about the same the very next day. Also, we issue full refund only if the medicines are found to be in the same undamaged condition as it was delivered. If it cannot be resold, we are not liable to pay you anything. Also, we credit the amount back to the same account from which we receive the payment.


There are certain cases where the customers can apply for reshipment

Delay :

If there is a delay in delivering products to the customers, inform our customer care executives about it via phone call, chat or mail & we will check for the status from our end. If it's lost on the way we arrange for a reshipping of your order immediately.

Damaged Products

We have a shipping department that packs and ships all the products very carefully. But, in the rarest of rare cases, if some part of the products get damaged during the process of transit, the customer can apply for a free reshipment. But, these are the pre-requisites that you need to follow up first:

  • Clear picture of the envelope, box etc.
  • The total order you have placed.
  • Order number
  • Proof of Payment

Important Note

If less than 50% of the products are damaged, the equivalent of the damaged product would be shipped with the next order. But, if the customer needs an immediate reshipment, we pay the equivalent amount depending on the condition of pills and you have to pay the shipping fee.
We are committed to source our medications only from the licensed companies and the authorized wholesalers since we know that it is a matter of the health of customers and take an utmost care of delivering the products safely but even then if products are found to be infective by our customers they can apply for a reshipment along with the order number, proof of payment and a clear picture of the package.

We are committed to provide you genuine and safe medicines only. However, if you are dissatisfied anyway, please notify us at the earliest and return the packet as such, we will issue a full refund.